1.Smart Translation
· Automatically identifies customer country and language, providing translation capabilities for 10+ languages to help agents understand customer issues
· The large model can generate translations that better conform to the expression habits of the target language, making the translation more natural and fluent, closer to human translation level.
· As new corpus data is continuously generated and updated, the large model can continuously learn and absorb new language knowledge and expressions, thereby continuously optimizing and improving its translation performance.
·Based on the above excellent translation capabilities, the daily average usage by the EcoFlow customer service team has reached over 3,500 messages, replacing the translation software used in daily operations.
2.Assisted Replies&Copy Optimization
·Intelligently invoke the knowledge base to generate replies in the corresponding language. While accurately answering professional questions, it also considers local laws and regulations to enhance customer satisfaction.
·Large model + knowledge base enables precise context recognition, eliminating irrelevant or incorrect answers. It supports multi-turn conversations, making every AI agent a customer expert.
·Customer service agents input core content, and the system quickly outputs appropriate expressions based on requirements (email format, chat format, tone, etc.).
·Provide copywriters with creative inspiration and idea expansion. The large model can generate copy from multiple perspectives and directions, sparking creativity and helping break through fixed thinking patterns.
3.Unified Enterprise Knowledge Base
·CloudWalk's unified customer service workstation supports one-click upload of multiple types of materials, enabling rapid construction of an enterprise knowledge base.
·Based on the CongRong Large Model, it efficiently retrieves document information and accurately answers professional questions.
·Supports knowledge tuning, becoming more accurate with use.
·Supports integration with various cloud drives/cloud documents, without changing existing knowledge maintenance habits.
4.AIQuality Inspection
The customer service platform provides AI quality inspection functionality, supporting detection in multiple languages. Based on customer service industry standards and key evaluation indicators, it defines an AI quality inspection system covering chat conversations, emails, and voice calls. It includes full real-time conversation quality inspection, quality inspection anomaly alerts, quality inspection analysis reports, core business diagnosis and optimization, and precise employee empowerment.
