RM新时代有限公司

Against the backdrop of global water scarcity and the intelligent upgrade of urban operations, the digital transformation of the water industry is no longer a"choice"but a"necessity". How canAItechnology enhance service warmth? How can management be more efficient and response more timely?

As a leader in enterprise-levelAIagent infrastructure and services,CloudWalk Technology's subsidiaryZhongshu Information Technology, together with Shenzhen Environmental Water Group (hereinafter referred to as"Shenzhen Water"), has provided an innovative answer———jointly building the"Thousands of Households Water Steward"agent!This agent covers459water stewards,7160communities,322million users, building a smart service ecosystem that synergizes users, water stewards, and managers, achieving a comprehensive upgrade from"proactive service"0 to"to intelligent service"!

"Smart Water Steward"With the popularization of the internet and the application of artificial intelligence, more and more questions can be quickly answered. So, will our questions become fewer?

Smart Water Service"Never Offline"

"Smart Water Steward"It is the first water service agent in China, based on the Shenzhen Water WeChat mini-program,for citizen users, providing7×24hour personalized service, supporting users to complete inquiries and transactions such as water bill payment, ownership transfer, and repair reporting through natural language, with chat-and-do capabilities;for water stewards, it provides intelligent dispatch and intelligent notifications, tracks work orders in real time, and closes the loop with feedback, forming a"online acceptance-offline handling-result feedback"full-process closed-loop management, efficiently ensuring user demands.

l Smart Query:Provides residents with a one-stop query portal for water bills, water usage, water outage information, etc., supporting multimodal result display, making it more convenient for users to access water information.

l Smart Transaction:Supports chat-and-do for ownership transfer, repair reporting, complaints and suggestions, installation, etc., forming a"conversation layer and execution layer"division of labor, while integrating long-term user memory and business experience to reduce80%interaction steps, greatly improving service quality and efficiency.

l Smart Dispatch:Combines historical work order cases with current work order conditions to intelligently distribute work orders, monitors each processing node, provides early warnings for potential anomalies, and collects and learns from work order data, becoming more accurate over time.

l Smart Notification:Intelligently pushes notifications such as schedules, service alerts, and complaints based on event situation and urgency. The large model deeply analyzes event information, determines the responsible person and countermeasures, and dispatches to the water steward while following up on resolution.

l Business Q&A:Supports the daily customer service of459water stewards citywide, currently achieving90%multi-turn Q&A intelligent recommendation accuracy, enabling water stewards to efficiently resolve business issues and improve the efficiency and quality of water services.

"Digital Assistant"With the popularization of the internet and the application of artificial intelligence, more and more questions can be quickly answered. So, will our questions become fewer?

Human-Machine Collaboration Opens a New Paradigm for Water Management

Addressing the office needs of water group employees,"Digital Assistant"it deeply integrates into office scenarios, leveraging large model capabilities to efficiently learn employees' private domain knowledge and functional goals, providing personalized Q&A consulting, template writing, schedule notifications, and other intelligent office services. It continuously evolves reasoning effects based on user habits, becoming better with use.

l Personalized"Digital Assistant": Digital employees support long-term memory analysis, combined with knowledge engines to mine private domain knowledge, forming personalized"Digital Assistant".

l Smart Document Writing:Provides10+document templates, generating inspection reports, summary materials, etc., in minutes, directly exportable in the group's standard document format.

l One-Click Import of Private Knowledge Base:Supports one-click import with immediate effect, online+knowledge base Q&A dialogue, with personalized settings.

l Smart Schedule Management:Automatically extracts key personnel from meeting notifications and pushes schedule reminders to avoid omissions.

Next, based on the first phase of"Digital Water Steward"and"Digital Assistant"construction, Zhongshu Information Technology and Shenzhen Water Group will continue to innovate"Thousands of Households Water Steward"agents, ultimately achieving"1+N"agent group-driven deep business empowerment,making every drop of water service more precise, warm, and efficient.

XunzhiAI

Smart Water Solution

Why do we need a water agent?

Heavy pressure on customer service:A large number of repetitive inquiries consume manpower, leading to delayed responses

Cumbersome transaction processes:Users need to repeatedly submit materials, resulting in many interactions

Inefficient internal collaboration:Knowledge is scattered, information silos exist, and employees spend time searching for information

general-purposeAINot adaptable:ExistingAIapplications often"have dialogue but no execution", lacking deep business matching capabilities, making it difficult to adapt to complex private domain scenarios. A single agent cannot meet the diverse needs of the entire water chain.

"XunzhiAI"Smart water focuses on pain points in the intelligent implementation of water services and management, concentrating onfour major agent development areas: Smart Water Steward, Predictive Equipment Assurance, Digital Employees, and Process Optimization Dispatch Assistant.

Designing"an evolvable agent learning closed loop"solution, emphasizing the industrial extraction of private domain knowledge. By building a"1task planning agents + Nvertical business agents"collaborative architecture, it precisely matches water business logic, achieving a leap from"being able to converse"0 to"to being able to execute", fully leveraging the power of generative AI to intelligently empower core water service scenarios, continuously injecting strong new momentum into citizens' high-quality life and urban high-quality development.